At Espesyal, we want every piece to feel exactly right. Here's how returns and exchanges work.
Every Espesyal order is Cash on Delivery — you check the piece with the courier before paying a single pound. If it's not right at the door (wrong size, colour, anything), simply decline it and pay nothing. This policy covers what happens after you've accepted and paid for your order.
Return & Exchange Window
You have 14 days from the delivery date to request a return or exchange.
Condition
Items must be unworn, unwashed, and returned with tags attached in their original packaging. Since you've already inspected the piece before accepting it, we ask that anything sent back is in the same condition it arrived in.
Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a fault on our side — see "Damaged or Incorrect Items" below.
How to Start a Return or Exchange
Message us with your order number and the reason for your return. We'll confirm eligibility and walk you through the next steps personally.
Refunds
Since orders are paid by Cash on Delivery, refunds are issued by bank transfer or mobile wallet (Vodafone Cash / InstaPay) once we've received and checked the returned item — whichever is easiest for you. We'll confirm the details when we process your return.
Exchanges
Need a different size or colour instead? Let us know when you reach out, and we'll arrange the swap as soon as your original piece is on its way back to us.
Damaged or Incorrect Items
If something slips through and your order arrives damaged or incorrect despite inspection, message us within 48 hours of delivery with photos and we'll make it right at no cost to you.